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February 8, 2011

Apple’s Support

As most people who know me in person know, I’m a bit of an Apple fan. You only have to take a look at my desk to tell what a sucker for apple kit I am.

I’ve owned lots of Apple products, and I’ve yet to be disappointed with one of them. I’ve also loved the Genius bar service when I’ve needed them.

Two weeks ago my beautiful Apple 24in Cinema Display had to be taken into my local Apple store. It had been suffering from strange cut outs in sound. So I booked a genius bar appointment and took it in. The Genius was very helpful, booking it in for repairs, but I took it home to use it until the parts arrived. A day later I took it back in for the repair. It was all so easy. They fixed it on a Sunday so I could collect it on the Monday.

Sadly however repairing the logic board failed to fix the issue, so I took it back in the following week. They tried to fix it again, but in their testing they could replicate the issue so it hadn’t worked.

Normally at this point I’d be worrying about what the company was going to do about my issue, however with Apple I was positive they would sort things out.

Now seeing as the 24in ACD is no longer made, the genius’s couldn’t give me a replacement. So they said right we will replace it with the 27in model instead! Now the 27in ACD is far more expensive and a massive upgrade. I was over the moon!

I’m now typing away on my mac mini using the new 27in ACD. It’s simply stunning to behold! And of course massive!

So top marks for Apple and in particular the Cribs Causway Apple store staff who were superb.

Dream setup
Ben Brooks Stunning Setup

There is only one downside to the new 27in ACD and that’s me wanting to pair it with an 11in Macbook Air! Ah Gordy you nugget.

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